Refund & Cancellation Policy

Food is cooked to order, so this page is written to be fair both ways: you should not pay for a meal that went wrong, and we should not throw away food that was cooked correctly.

Cancelling an order

You can cancel an order yourself from your account while it is still open. If the kitchen has already started cooking, please call us first so nothing is wasted.

When we refund

If an item is missing, if you were sent the wrong dish, if the food arrives in a state it should not be in, or if we cancel your order ourselves — you get your money back for that item, or the whole order if the whole order was wrong. Tell us on the same day, and please keep the food as it arrived; a photo helps us sort it out quickly.

When we may not refund

A dish that was made the way it is described on the menu but was not to your taste, an address or phone number that was wrong so the rider could not deliver, or a complaint that reaches us days later. If any of that happens, call us anyway — we would rather find something that works than argue.

How the money comes back

Online payments go back to the same card, UPI or account you paid from, usually within [5 to 7] working days once we approve the refund; how long it takes after that is up to your bank. Orders paid in cash are refunded in cash at the counter or through a credit note you can use on your next order.

How to raise a problem

Call 9876543210 or email vishalt262@gmail.com. Have your order number ready — it is in your account under My orders. We reply to every complaint within [24] hours, and most are settled the same day.